Refund Policy

At Brass Beauty, all services and training sessions require time, preparation, and reserved studio availability. Please review the policy below before booking.

Appointments & Services

All service sales are final.
Due to the nature of lash services, we do not offer refunds once a service has been completed.

If you have concerns about your results, please contact us within 48 hours of your appointment so we can review and determine an appropriate solution where possible.

Cancellations & No-Shows

We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment.

Cancellations or reschedules made with less than 24 hours’ notice may result in a cancellation fee.
No-shows may be charged up to 100% of the service price.

Repeated late cancellations or no-shows may require prepayment for future bookings.

Deposits & Consultation Fees

Any deposits or consultation fees are non-refundable, but may be transferable to a future appointment if proper notice is given.

Lash Training & Education

All training sessions (1:1, group training, mentorship, or workshops) are non-refundable once booked.

If training must be rescheduled, this may be accommodated at our discretion depending on notice provided and availability. Any materials, kits, or preparation costs are non-refundable.

Lash Removals & Custom-Priced Services

Services priced as “custom” or “price varies” are assessed based on time and condition. These services are also non-refundable once completed.

Results & Aftercare

Brass Beauty is not responsible for issues related to:

Improper aftercare
Natural lash shedding cycles
Client lifestyle factors (oil use, rubbing, sleep habits, etc.)

Aftercare instructions are provided to support retention and lash health.

Policy Acknowledgement

By booking an appointment or training with Brass Beauty, you acknowledge and agree to this refund policy.